privacy policy

What is Personal Information?

 “Personal information” any information that can be used to identify, contact, or locate an individual directly or indirectly.

What Personal Information Do We Collect?

The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us.

The personal information we collect about you may include:

• name
• mailing or street address
• email address
• phone number

You do not have to provide us with your personal information. Where possible, we will give you the option to interact with us anonymously or by using a pseudonym. However, if you choose to deal with us in this way or choose not to provide us with your personal information, we may not be able to provide you with our services or otherwise interact with you.

How Do We Collect Your Personal Information?

We collect your personal information directly from you when you:

• interact with us over the phone;
• interact with us online;
• subscribe to our mailing list; and
• apply for a position with us as an employee, contractor or volunteer.

Collecting Personal Information From Third-Parties.

We may also collect your personal information from third parties or through publicly available sources to better serve those who visit our website.

How Do We Use Your Personal Information?

We use personal information for many purposes in connection with our functions and activities, including the following purposes:

• provide you with information or services that you request from us;
• deliver to you a more personalized experience and service offering;
• improve the quality of the services we offer;
• internal administrative purposes; and
• marketing and research purposes.

Disclosure of Personal Information to Third Parties.

We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to:

• our third-party service providers (for example, our IT providers);
• our marketing providers; or
• our professional services advisors.

How Do We Protect Your Personal Information?

Extraordinary, LLC will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:

• having a physical security of our premises and databases;
• taking measures to restrict access to only personnel who need that personal information to effectively provide services to you; and
• having technological measures in place (for example, anti-virus software, fire walls).

Online Activity

The Extraordinary, LLC website uses cookies. A cookie is a small file of letters and numbers the website puts on your device if you allow it. These cookies recognize when your device has visited our website(s) before, so we can distinguish you from other users of the website. This improves your experience and the Extraordinary, LLC website.

We do not use cookies to identify you, just to improve your experience on our website. If you do not wish to use the cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website’s functionality may be affected.

We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”), to help us understand how visitors engage with our website. Google Analytics uses cookies—small text files placed on your device—to collect standard internet log information and visitor behavior in an anonymous form. The information generated by the cookies about your use of the website (including your IP address) is transmitted to Google and stored on servers in the United States. Google uses this information to compile reports on website activity and to provide other services related to internet usage. This information helps us improve the website and deliver a better user experience. Google may also transfer this information to third parties if required by law or if third parties process the information on Google’s behalf. If you prefer not to have your data collected by Google Analytics, you can install the Google Analytics Opt-Out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout. This add-on prevents Google Analytics from collecting data about your visits.

We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications. These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws. You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will seek to use that method whenever practical to do so.

You may opt-out of receiving marketing communications from us at any time by following the instructions to “unsubscribe” set out in the relevant communication or contacting us using the details set out in the “How to contact us” section below.

In addition, we may also use your personal information or disclose your personal information to third parties for the purposes of advertising, including online behavioral advertising, website personalization, and to provide targeted or retargeted advertising content to you (including through third party websites).

Some browsers offer a “Do Not Track” (DNT) feature that lets you signal to websites that you do not want your online activities to be tracked. At this time, there is no consistent industry standard for how DNT signals should be handled, and we do not respond to DNT browser settings or signals.

Retention of Personal Information.

We will not keep your personal information for longer than needed. In most cases, this means that we will retain your personal information only for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations.

How to Access and Correct Your Personal Information.

Extraordinary, LLC will seek to keep your personal information accurate, complete and up to date.

If you wish to make a request to access and / or correct the personal information that we retain, you should make a request by contacting us. We will deal with such a request by following the procedure outlined below:

• Contact us and we will verify your identity and then we can make any requested updates

Links to Third Party Sites.

Extraordinary, LLC website(s) may contain links to websites operated by third parties. If you access a third-party website through our website(s), personal information may be collected by that third party website. We make no representations or warranties in relation to the privacy practices of any third-party provider or website and we are not responsible for the privacy policies or the content of any third party provider or website. Third party providers / websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.

Inquiries and Complaints.

For complaints about how Extraordinary, LLC handles, processes or manages your personal information, please contact us at sales@bookextraordinary.com. Note we may require proof of your identity and full details of your request before we can process your complaint.

Please allow up to 2 business days for Extraordinary, LLC to respond to your complaint. It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with Extraordinary, LLC’s response to a complaint.

How to Contact Us.

If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows:

Email: sales@bookextraordinary.com

Contact Number: (301) 788-6434

Mail: 7805 Cessna Avenue, Gaithersburg MD, 20879

Attention: IT Department